About Me
Briefly
Professional Profile
A highly motivated IT professional with over 9 years of experience in IT support, software development and implementation, systems administration, and technical support.
Experienced in troubleshooting Windows environments, managing Microsoft 365 and Active Directory, supporting LAN/WLAN networks, software deployment, database management, master data migration, and remote system support.
Proven ability to resolve technical issues within SLA targets, support enterprise IT projects, and deliver reliable technical solutions across multiple regions. A strong communicator and team player with excellent analytical and problem-solving skills, currently pursuing CompTIA, CCNA, and Microsoft certifications to further strengthen expertise in networking, cybersecurity, and modern IT infrastructure.
Areas of Expertise
Bleow are areas of what I offer
UI/UX Design
Skilled in UI/UX design with a focus on creating intuitive, responsive, and user-friendly web interfaces. Experienced in applying user-centred design principles, wireframing, prototyping, and usability best practices to develop visually appealing and functional digital experiences that enhance user satisfaction.
IT Support
Technical support for hardware, software, and operating systems Troubleshooting and resolving IT issues. Installing, configuring, and maintaining computers and peripherals and Network support (LAN/WAN, Wi-Fi, VPN connectivity)
Work Experience
worked are Servetch Technology as User Interface for a period of one year
Software implementation in Kenya, Uganda Tanzani and Ghana
Provided first-line IT support to staff and field teams, resolving technical issues efficiently while maintaining excellent customer service.
My Portfolio
